Refund policy
🔁 Return & Replacement Policy
Thank you for shopping with us! We are committed to delivering high-quality products to our customers.
Please note that our store strictly operates under a "No Return, No Exchange" policy.
1. No Return, No Exchange Policy
Once an order is delivered, we do not accept returns or exchanges for reasons such as change of mind, personal preference, or incorrect size/color selection by the customer.
We strongly advise customers to carefully review all product descriptions, measurements, and specifications before placing an order.
2. Damaged or Defective Items
A return or replacement is only eligible if the product arrives damaged, broken, or defective due to an error on our part or transit issues during shipping.
Eligibility Requirements:
Reporting Window: You must report the damage within 24 to 48 hours of receiving the delivery. Requests raised after this period will not be entertained.
Mandatory Unboxing Video: To process and verify your claim, a clear, uncut unboxing video (showing the sealed package being opened for the first time) and photos of the damage are strictly required.
3. Return Shipping Charges & Store Credit
Shipping Cost: The customer must initially pay the return shipping/delivery charges to send the damaged item back to our facility.
Reimbursement via Discount Coupon: To compensate you for the return shipping cost, we will issue an exclusive Website Discount Coupon / Gift Voucher equal to the exact shipping amount paid by you.
You can use this coupon code on your next purchase on our website. Direct cash/bank refunds for shipping fees will not be provided.
4. Claim Process
To request a replacement or return for a damaged product:
Send your Order ID, Unboxing Video, Photos of the damaged product, and a copy of the Return Shipping Receipt to our customer support team via:
Email: sales@nagpurhandloom.com
WhatsApp / Phone: +91 93733 76136
Our team will review the submitted details for verification.
Once approved, ship the damaged item back to our address.
After inspection at our facility, a fresh replacement item will be dispatched to you at no extra cost, and your Return Shipping Coupon Code will be sent to your email/WhatsApp.
5. Refunds
We primarily offer a replacement for damaged items.
A full refund for the product value will only be issued if the exact item is out of stock and cannot be replaced. Refunds will be processed back to the original payment method within 5–7 business days.
📩 Contact Us
For any issues or support regarding your order, please reach out to us:
Email: sales@nagpurhandloom.com
Phone / WhatsApp: +91 93733 76136
Business Hours:
Monday – Thursday: 10:00 AM – 7:00 PM
Friday: 2:00 PM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: Closed